ORDER MANAGEMENT
Everything you need to know about tracking, changing and after-sales service for your JALVÈNE order.
TRACK MY ORDER
As soon as your order ships, you receive an email with the carrier's tracking number. You can then follow your parcel in real time.
If you did not receive this email, check your spam folder or contact us at contact@jalvene.com.
CHANGE MY ORDER
Once an order is confirmed, it is no longer possible to change the items or quantities. If it is not yet being prepared, we can cancel it on request — contact us as soon as possible.
CANCELLATION
To cancel an order, contact us as soon as possible at contact@jalvene.com with your order number. Cancellation is possible as long as your order is not yet being prepared. After that, it follows its course — you can still return it within 14 days of delivery.
CHANGE MY SHIPPING ADDRESS
If the order is not yet being prepared, the address can be changed. Contact us immediately with the full new address.
PARCEL NOT RECEIVED OR LOST
If your parcel is not delivered within the announced time frame, first check its status on the carrier's website. If the parcel is marked as delivered but you have not received it, contact us within 7 days.
DEFECTIVE PRODUCT
If your product shows a defect on delivery, report it within 48 hours by sending photos to contact@jalvene.com. We will take care of the exchange or refund.
CONTACT US
📧 contact@jalvene.com
⏰ Monday to Friday, 9am – 6pm
Reply within 24 to 48 business hours